Return & Exchange Process
- Contact Us
When contacting the Customer Support Team regarding a return, include the order(s) number of the item you would like to exchange or return and provide a brief description of the reason for the return.
- Handle Your Case
Our Customer Support Team will review your order to check your return & exchange eligibility. Once your return is approved, you will receive return instructions.
- Returns The Item(s)
Follow the instructions to ship your item(s) to our return processing center.
- Refund or Exchanged
Once we receive your package, we will process the refund or exchange within 5 business days.
Return Q&A
What products are eligible for return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
When can I get my money back?
We will process the refund with 5 business days after receiving the returned item(s). Please remember it can take some time for your bank or credit card company to process and post the refund.
Who pay the shipping return fee?
You will be responsible for paying the shipping costs for returning your item if the reason for the return is not the result of a product defect or seller mistake. Please contact our Customer Support Team before returning any items.
How about defective products?
If you find any problems with the quality of your purchase, please contact our Customer Support Team within 30 days of receiving your product and we will assist you with the return and refund process.
Cancellation Policy
Kindly check your order status before requesting a cancellation. If your order hasn’t been processed by our fulfillment system, please email us to request a cancellation. If your order has already started the fulfillment process, we can help you with the return process rather than a cancellation.